Frequently Asked Questions
Partner & Small Group Training
How Do I Pay for Sessions?
1UP Soccer does not charge you upfront for its Partner & Small Group training sessions. Instead you are billed at the end of the month for all the sessions you are scheduled for. You can find more information regarding this in our information package here.
Can I have all my sessions at one location?
We try our best to train in central locations during the outdoor season. We book fields through the City of Calgary and attempt to keep all our sessions in one place. However we are beholden to field availability, meaning our session location may vary depending on the day.
Please find our schedule which let’s you know when and where we are training here.
How do I reschedule my session?
We offer reschedules to players who may have a conflict for one of their upcoming training days. We ask for a 48 hours notice if possible!
The link to our reschedule form can be found here.
What do I do if my player is sick/injured before my upcoming session?
If you player is sick or injured prior to their session and you are unable to provide the 48 hours notice, please contact either keeganbiggs@1upsoccer.com or grahamfisher@1upsoccer.com
What happens in the event of inclement weather?
We try our absolute best to never cancel our sessions. However we are passengers to the weather at times. If you are unsure about the status of your session you can check it here.
If your session has been moved to an indoor back-up location and you are unable to make it due to the change please contact keeganbiggs@1upsoccer.com or grahamfisher@1upsoccer.com
How can I get my friends/teammates registered?
If you are a looking to create a closed group, their is a section on the registration for (“Does player have a personalized group”). Please add all player names in which will partake in this closed group. Have all fiends/teammates also register as well and input names in the “Does player have a personalized group” section.
I received a registration confirmation email… now what?
If you have received a confirmation email regarding your most recent registration, we ask for your patience while we look for a group which best fits you player! Please give us at least 48 hours to respond. If you have not yet heard from us after this please feel free to contact us at admin@1upsoccer.com
I received a reschedule confirmation email… now what?
If you have received a reschedule confirmation email, we ask for you patience while we process your request. If you have not heard from us after 48 hours please feel free to contact us at admin@1upsoccer.com.
*If you are rescheduling a session that is more then 2 weeks in advance we will not process it until the week of the requested session